Frequently Asked Questions

Everything you need to know about your Fallen Footwear order.

How long does shipping take?

Standard domestic orders typically arrive within 3-7 business days. International shipping varies by location but generally takes 10-21 business days.

What is your return policy?

We offer a 30-day return policy for all unworn footwear in its original packaging. Please ensure the tags are attached and the soles show no signs of outdoor use.

Are your shoes true to size?

Most of our skate shoes fit true to size. However, if you prefer a roomier fit or have wider feet, we recommend sizing up by half a size for maximum comfort.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.